Sign in

close

Registering for this site allows you to access your order status and history. Just fill in the fields below, and we’ll get a new account set up for you in no time. We will only ask you for information necessary to make the purchase process faster and easier.

Create an Account

Shopping cart

close
  • No products in the cart.
OUR PHONE NUMBER: +77 (756) 334 876
FREE UAE SAME DAY DELIVERY AND RETURN

الشحن والإرجاع

Shipping Policy

Delivery (UAE)

  • 2-hour Dubai delivery and same day delivery for the rest of UAE - 20 AED
  • Free 2-hour Dubai delivery and same day delivery for the rest of UAE on orders above 500 AED
  • If you make an order between 10am to 3pm, it will be dispatched and delivered within the same day.
  • Orders made after 3pm will be delivered the next day (excluding Fridays).
  • Free Aramex Express Delivery (1-3 days)

International Delivery

  • Zone 1: Saudi Arabia, Qatar, Oman, Kuwait, Bahrain, Lebanon, Jordan, and Egypt: DHL Express Delivery (2-4 working days) - 55 AED / 15 USD
  • Free Delivery for zone 1 on orders above 1500 AED/ 400 USD
  • Zone 2: UK, USA, Australia, Canada, New Zealand, Europe, China, Turkey, Malaysia, Vietnam, India, Indonesia: DHL Express Delivery (2-4 working days) – 16 USD
  • Free Delivery for zone 2 on orders above 1500 AED/ 400 USD
  • Zone 3: The rest of the World: DHL Express Delivery (2-4 working days) – 35 USD
  • International customs and duties are not included in the shipping fee, so please be aware that shipping to your destination could acquire customs charges. These charges are implemented by your local government and are non-refundable.

Returns

  • We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.
  • All returns must be postmarked within fourteen (14) days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.
  • To return an item, please visit : https://thetwan.returnscenter.com
  • Please note, you will be responsible for all return shipping charges.
  • Exchange

    We do not offer exchanges at the moment. If you want to exchange an item, you could request a return and make a new order. However, we can’t guarantee that your preferred size or colour will be available at that moment.

    Cancellation

    Unfortunately, we do not offer an option to cancel once you have made an order. We are currently working on improving this.

    Refunds

    After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

    Please note, that products purchased during sale events will be refunded through the store credit only.

    If you have any questions concerning our return policy, please contact us at: support@thetwan.com

    Scroll To TopScroll To Top