What’s your returns policy? 

 You can return your purchase within 14 days of the delivery date. Note that the returned item must be in a new and unused condition with all original tags and labels attached.

To return item, please visit https://thetwan.returnscenter.com

 

Can I cancel my order?

 Unfortunately, we do not offer a cancellation once you already have made an order.

 

Have you received my return?

 After receiving and inspecting the condition of the returned item we will process your return. We will notify you by email when your return has been processed.

 

Do I have to pay for the return?

 You will only need to pay for the courier of your choice.

 

Where do you ship?

 We are happy to say that we ship worldwide.

 

How much time will the delivery take?

 The delivery will take 1-3 business days within UAE and 2-4 business days for the rest of the World. As soon as your order leaves our warehouse, we will update you. You will also receive a confirmation email with your tracking number.

 

What payment methods do you use?

 Due to some technical issues, we currently provide only PayPal and bank transfer payment methods.

 

What currencies do you accept?

 We currently accept AED for domestic orders and USD for international orders.