What’s your returns policy?
You can return your purchase within 14 days of the delivery date. Note that the returned item must be in a new and unused condition with all original tags and labels attached.
To return item, please visit https://thetwan.returnscenter.com
Can I cancel my order?
|Unfortunately, we do not offer a cancellation once you already have made an order.|
Have you received my return?
|After receiving and inspecting the condition of the returned item we will process your return. We will notify you by email when your return has been processed.|
Do I have to pay for the return?
You will only need to pay for the courier of your choice.
Where do you ship?
|We are happy to say that we ship worldwide.|
How much time will the delivery take?
|The delivery will take 1-3 business days within UAE and 2-4 business days for the rest of the World. As soon as your order leaves our warehouse, we will update you. You will also receive a confirmation email with your tracking number.|
What payment methods do you use?
|Due to some technical issues, we currently provide only PayPal and bank transfer payment methods.|
What currencies do you accept?
|We currently accept AED for domestic orders and USD for international orders.|