Shipping & Returns – THE TWAN

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OUR PHONE NUMBER: +77 (756) 334 876

Shipping & Returns

  • Free Aramex Express Delivery (1-3 days) Cut-off 3pm
  • Cash On Delivery (1-3 days) Cut-off 3pm - 20 AED

International Delivery

  • Zone 1: Saudi Arabia, Qatar, Oman, Kuwait, Bahrain, Lebanon: DHL Express Delivery (2-4 working days) - 30 AED / 9 USD
  • Free Delivery for zone 1 on orders above 500 AED/ 135 USD
  • Zone 2: UK, USA, Australia, Canada, New Zealand, Europe, China, Jordan, and Egypt Turkey, Malaysia, Vietnam, India, Indonesia: DHL Express Delivery (2-4 working days) – 16 USD
  • Free Delivery for zone 2 on orders above 1000 AED/ 272 USD
  • Zone 3: The rest of the World: DHL Express Delivery (2-4 working days) – 35 USD
  • Custom duties and VAT for all GCC countries are paid by TWAN.
  • For rest of the world customs and duties are not included in the shipping fee, so please be aware that shipping to your destination could acquire customs charges. These charges are implemented by your local government and are non-refundable.


  • We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.
  • All returns must be postmarked within fourteen (14) days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.
  • To return an item, please visit :
  • Free return and exchange in UAE.
  • All international customers will be responsible for all return shipping charges .
  • We do not offer exchanges at the moment. If you want to exchange an item, you could request a return and make a new order. However, we can’t guarantee that your preferred size or colour will be available at that moment.


    Unfortunately, we do not offer an option to cancel once you have made an order. We are currently working on improving this.


    After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

    Please note, that products purchased during sale events will be refunded through the store credit only.

    All orders paid cash on delivery will be refunded through store credit only.

    All international returns will be refunded through store credit only.

    If you have any questions concerning our return policy, please contact us at:

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