- Free Aramex Express Delivery (1-3 days) Cut-off 3pm
- Cash On Delivery (1-3 days) Cut-off 3pm - 20 AED
- Zone 1: Saudi Arabia, Qatar, Oman, Kuwait, Bahrain, Lebanon: DHL Express Delivery (2-4 working days) - 30 AED / 9 USD
- Free Delivery for zone 1 on orders above 500 AED/ 135 USD
- Zone 2: UK, USA, Australia, Canada, New Zealand, Europe, China, Jordan, and Egypt Turkey, Malaysia, Vietnam, India, Indonesia: DHL Express Delivery (2-4 working days) – 16 USD
- Free Delivery for zone 2 on orders above 1000 AED/ 272 USD
- Zone 3: The rest of the World: DHL Express Delivery (2-4 working days) – 35 USD
- Custom duties and VAT for all GCC countries are paid by TWAN.
- For rest of the world customs and duties are not included in the shipping fee, so please be aware that shipping to your destination could acquire customs charges. These charges are implemented by your local government and are non-refundable.
We do not offer exchanges at the moment. If you want to exchange an item, you could request a return and make a new order. However, we can’t guarantee that your preferred size or colour will be available at that moment.
Unfortunately, we do not offer an option to cancel once you have made an order. We are currently working on improving this.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.
Please note, that products purchased during sale events will be refunded through the store credit only.
All orders paid cash on delivery will be refunded through store credit only.
All international returns will be refunded through store credit only.
If you have any questions concerning our return policy, please contact us at: firstname.lastname@example.org